VMware AirWatch Advanced Remote Management features an updated client that simplifies troubleshooting and maintenance tasks.
- Explains where remote management fits into the VMware Workspace ONE platform.
- Introduces AirWatch Advanced Remote Management
- Demos AirWatch Advanced Remote Management in a video
- Lists the minimum requirements for implementation
- Provides step-by-step instructions for launching a remote session
AirWatch Remote Management in VMware Workspace ONE
VMware Workspace ONE unifies VMware Identity Manager with AirWatch technology into a single platform. Powered by AirWatch unified endpoint management (UEM) technology, Workspace ONE enables access control and application management. Available for Software-as-a-Service (SaaS) and on-premises deployments, Workspace ONE enables IT to deliver and manage any app on any device.
At the heart of AirWatch UEM, sits the AirWatch console. Serving as the administrative user interface (UI) for security configurations, the AirWatch console puts the “unified” in UEM.
AirWatch Advanced Remote Management exists within this larger context as an AirWatch console feature. This feature establishes a remote connection with end-user devices, facilitating troubleshooting and maintenance tasks.
AirWatch Advanced Remote Management Overview
In this post, AirWatch advanced remote management refers to Remote Management 4.2. Available as a premium upgrade, this features an updated client that:
AirWatch supports Advanced Remote Management for SaaS and on-premises AirWatch customers. However, the implementation approach differs between the deployment models. Review the differences, outlined in the table below:
What’s New in AirWatch Advanced Remote Management
Use the arrows to click through slides about the features demoed in this video.
Custom Device Skins
Devices display in the proper form factor with interactive buttons that mimic the handheld device experience.
Device Whiteboard (Android Only)
Interact with end users with Android devices by drawing, highlighting, and pointing to areas on their screen. To use, select the whiteboard icon in the bottom right of the device screen view. Then, choose the appropriate action from the menu.
The Remote Management client provides a shortcuts menu to navigate quickly to a screen or menu item on the device.
Additional Information Screen
The Additional Information screen provides detailed lists of information about the device, its applications, processes, and remote control history. To open, select the Additional Information () icon, and choose the appropriate information list from the navigation bar that appears on the left.
Requirements for AirWatch Advanced Remote Management
Take advantage of these updates by meeting the appropriate platform’s minimum requirements, and completing the necessary installations.
Meet the following admin side requirements:
On-Premises AirWatch Customer Requirements
While SaaS AirWatch customers do not install a Remote Management server, on-premises customers do. To use Remote Management v4.2, on-premises customers must install AirWatch Advanced Remote Management Server 18.104.22.16872 or above.
Expand the dropdown menus to learn more!
Typical Deployment Model
This diagram displays how the Remote Management v4.2 server typically deploys in an enterprise network.
To install AirWatch Advanced Remote Management Server 22.214.171.12472 or above:
Currently, AirWatch supports advanced remote management on the Android and Windows platforms. Both SaaS and On-Premises AirWatch customers must meet the appropriate platform’s minimum requirements.
Android Platform Requirements
Windows Platform Requirements
Push Remote Management to Devices
From the list below, click the appropriate platform/OEM. Then, follow the prompts to download the package.
Windows Mobile CEAndroid BluebirdAndroid Getac ZX70Android HoneywellAndroid IntermecAndroid Kyocera DuraForce BellAndroid Lenovo Tab4Android LGAndroid MediaWaveAndroid Outform RockchipAndroid PanasonicAndroid SamsungAndroid SonimAndroid Xplore XSlate D10Android Zebra
Finally, push the app to devices using Product Provisioning.
Authors and Contributors
The post [What’s New] VMware AirWatch Advanced Remote Management appeared first on VMware End-User Computing Blog.
Source: VMware EUC – https://blogs.vmware.com/euc/digital-workspace